Diamond Dotz - Snow Dance 27x35cm - Diamond Art

We have a 100-day return policy, which means you have 100 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. 

To start a return, you can contact us at support@justcalendars.com.au. If your return is accepted, we’ll send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted. If the item you received was damaged or faulty, we will provide a free return label, but for all other returns, you are responsible to pay for your return.

You can always contact us for any return questions at support@justcalendars.com.au

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return. you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Order Cancellation
Order cancellation is not always possible. We strive to respond to your request promptly, but there are instances where the order may have already entered the fulfilment stage, making cancellation unfeasible. We advise treating each order as final, though we will make every effort to accommodate cancellation requests where feasible.

Return to sender policy
Please ensure that the shipping address provided at the time of placing your order is accurate and complete. In the event that an order is returned to us due to an incorrect address provided by the customer, the customer will be responsible for the cost of re-shipping the item. If the customer chooses to cancel the order instead, the original shipping cost will not be refunded. We strongly recommend double-checking your address details to avoid any unnecessary delays and additional costs.